Privacy Policy

Personal Data Protection

By accessing this website and using the services provided by Capacity Travel, you agree to the terms of this Privacy Policy, which explains how we collect, use, store, and protect your personal information.

Protecting your personal data is one of Capacity Travel's highest priorities. We treat all personal information confidentially and in accordance with the Turkish Personal Data Protection Law (Law No. 6698 – KVKK) and other applicable regulations.

1. Purpose of Processing Personal Data

The personal data we collect is used for the following purposes:

• Providing the tourism services you request;

• Processing reservations and payments;

• Offering customer support;

• Complying with legal obligations;

• Improving the quality of our services;

• Communicating with customers and business partners;

• Preparing internal statistics through data anonymization.

2. Principles of Data Processing

Capacity Travel processes personal data in accordance with the following principles:

• Lawfulness, fairness, and transparency;

• Collection for specific, legitimate, and clearly defined purposes;

• Processing only the data that is necessary;

• Ensuring the accuracy and updating of information;

• Retaining data only for as long as necessary;

• Deleting or anonymizing data when it is no longer required.

3. Your Rights as a Data Subject

You have the right, at any time, to:

• Confirm whether your personal data is being processed;

• Request access to your personal information;

• Request correction of incomplete or inaccurate data;

• Request the deletion or anonymization of your data where permitted by law;

• Know with whom your personal data has been shared;

• Request information about the purpose of data processing;

• Object to decisions based solely on automated processing;

• Request compensation in the event of unlawful processing of your personal data.

4. Data Collection

We may collect the following information:

• Full name;

• Nationality;

• Date of birth;

• Passport information;

• Address;

• Email address;

• Telephone number;

• Payment information;

• Information required for hotel, flight, transfer, and tour reservations.

5. Data Sharing

Your personal data may be shared only when necessary with:

• Hotels;

• Airlines;

• Transportation companies;

• Tour guides;

• Service providers;

• Business partners;

• Government authorities, where required by law.

Capacity Travel does not sell or trade personal data.

6. Information Security

We implement appropriate technical and administrative measures to protect your personal data against:

• Unauthorized access;

• Alteration;

• Disclosure;

• Loss;

• Destruction;

• Misuse.

Only authorized personnel have access to personal information.

7. Cookies

Our website uses cookies to:

• Improve your browsing experience;

• Analyze website traffic;

• Personalize content;

• Measure advertising campaigns;

• Remember your preferences.

We may also use third-party cookies, including services such as:

• Google Analytics;

• Google Ads;

• Facebook;

• Hotjar;

• Other advertising and analytics partners.

You can disable cookies through your browser settings. However, doing so may limit certain website features and functionality.

8. Data Retention

Personal data will be retained only for as long as necessary to:

• Fulfill the contracted services;

• Comply with legal obligations;

• Meet tax and accounting requirements;

• Resolve disputes.

After this period, the data will be deleted or anonymized.

9. Marketing Communications

Capacity Travel will send promotional emails or marketing communications only with the user's prior consent, in accordance with applicable legislation.

Users may unsubscribe from these communications at any time.

10. International Data Transfers

When necessary for the provision of tourism services, your personal data may be shared with partners located within or outside Turkey, always in accordance with appropriate data protection safeguards.

11. Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect legal changes or improvements to our business practices.

We encourage users to review this page regularly.

12. Contact

If you have any questions regarding this Privacy Policy or wish to exercise your rights concerning your personal data, please contact us.

Capacity Travel

Aşağı Mah. Turgut Özal Cad. No: 63/3
Uçhisar – Nevşehir – Türkiye

Email: info@capacitytravel.com